Touran

Recent owner-reported faults

1. 3 Sep 2019

   Report of 'kangarooing' when pulling away since new by April 2019 by VW Touran 1.5 TSI EVO DSG. Also "dreadfully sluggish going up hills, frequently requiring changing down into first gear. It sometimes stalls on hills and struggles to get going again without a huge number of revs. The straw that broke the camel’s back was a week or so ago, when it stalled as I was driving round a sharp bend on a steep country lane and wouldn’t start again. After several attempts... I ended up having to reverse down the hill about 50 metres, reverse into someone’s drive and go back the way I came."

2. 4 Aug 2019

   Problem reported of battery of 2015 VW Touran 1.6TDI Bluemotion (bought from an independent dealer) constantly discharging, even while driving. On owner's third RAC call out he was told there was a drain of 1.9 amps but by the time he had returned the car to the dealer it had cured itself. Dealer has now had the car for 2 weeks. Probably needs an expensive new stop/start battery.

3. 15 Jul 2019

   Ongoing issues with the 1.5 TSI engine with no resolution from Volkswagen.

4. 22 Dec 2018

   Rattling from offside rear of 2018 Volkswagen Touran 1.4 TSi 150 BlueMotion Start/Stop SEL 5dr manual resolved by dealer who says he "removed the O/S/R wheel & arch + under trays, hoovered, fuel tank and fitted damper rings to block, fuel line. Rebuilt & tested no noise heard." But rattling noise is still emanating from the dash on the drivers side.

5. 27 Nov 2018

   Report of prospective purchaser ordering a new VW Touran on 13th July 2018. It finally arrived at the dealership on 14th November. They can't register it with the DVLA as they claim there are issues between the DVLA and VW over the new engine emission certificates. We received a similar srory the same day concerning a VW Golf estate. We guess VW must be producing and delivering cars on spec that they can get them through WLTP testing. This is what I told the other reader: "WLTP certification is causing a catastrophe for German manufacturers. It's not just the straight certification. It's because WLTP tests show a much more honest level of CO2 compared to the old NEDC tests, and where a manufacturer's corporate average CO2 is above the level set for the manufacturer it has to pay an EC fine of 95 Euros for every gram over the limit for every car. So, unless the manufacturer can increase its prices to cover that, it starts to lose money and that's why the Germans are testing and re-testing and testing again to try to get their cars through WLTP at lower levels of CO2. If you are not prepared to put up with this nonsense, cancel the deal and try to find a car that can actually be registered."

6. 25 Jul 2018

   Report of high pitched metallic rattling, noise from engine of 2018 VW Touran 1.4TSI 150. Dealer says noise is coming from high pressure fuel pump and within acceptable limits. Owner is worried.

7. 25 Jan 2016

   City Stop system of new Touran found not to be working. When the dealer checked, Front Assist, along with City Stop and ACC were not working. Diagnostics showed there were parts missing from the system.

Source: honestjohn.co.uk · 7 reports indexed